Terms and Conditions of Website and/or Service Use

Last updated February 20, 2024

YOUR USAGE OF, OR ACCESS TO, THE homecontractorleads.com WEBSITE (THE “WEBSITE”) CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE FOR THE WEBSITE AND ALL OF THE SERVICES OFFERED THROUGH THE WEBSITE. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE, YOU (ALSO REFERRED TO AS A “USER”) MUST NOT USE OR MUST IMMEDIATELY TERMINATE YOUR USAGE OF THIS WEBSITE ND THE SERVICES ACCESSIBLE BY YOU THROUGH YOUR USE OF THIS WEBSITE (HEREINAFTER REFERRED TO INDIVIDUALLY AND COLLECTIVELY AS THE “SERVICE”).

  1. Description of Website. The Website and the Service are made available by homecontractorleads.com (“Provider”). The Service is an interactive computer service that allows Users of the Provider Website to provide contact information and other information, so that the User may potentially purchase "Leads" (contact information for consumers who have filled out our form and provided permission to be contacted by a contractor) from homecontractorleads.com, sales of which may take place within the website, or off the website, such as by email, phone, or other methods.
  2. User Discretion. Users have sole discretion whether to purchase our Leads, or contact and/or be contacted by . The determination of the need for purchasing Leads and the choice of how to acquire those Leads, are critically important decisions and should not be based solely upon the Website or any of its staff or affiliates' self-proclaimed statements, including regarding the quality of leads, profitability, or any other matter relevant to User's business decisions. Users are solely responsible for the ultimate selection of any Leads they decide to purchase or not purchase. It is strongly encouraged that Users contact multiple competing companies to gain a broader understanding of potential Lead options, dispute replacement or refund policies, costs, and general understanding of available options.
  3. No Business Relationship or Guarantees. Use of the Website or Service is not intended to and does not create a privileged, confidential or fiduciary relationship between Users and either Provider, Service, or Leads. Provider does not warrant or guarantee the accuracy, completeness, adequacy or currency of the information contained in or linked to from the Website. Service does not receive any portion of User's fees for any Leads purchased from our Service that goes on to become a paying Client for User. Service is not involved in or responsible for any transactions that might occur between Users and Leads, and Service does not guarantee that such transactions will occur. User understands that most Leads will not convert to a Sale (getting hired). While Leads generated by search engine ads may be reasonably considered to have a higher likelihood of conversion than Leads generated by many other means (excluding personal referrals), this does not guarantee any specific rate of hiring, return on investment, or an overall superior value to Leads generated by any other method. Furthermore, while our marketing is based on paid search engine advertisements, we cannot guarantee that every Lead submitted will have originated from a search engine, nor will Service consider any Leads from other sources to be invalid. Service maintains lead generation websites with popular keywords in the URL, which may cause consumers to land on and fill out our form based on direct entry of the URL. Links to our websites may be shared via other methods, such as email, SMS/text message, chat, social media, or others, which may lead to lead form submissions (Leads). Service also maintains a presence on social media platforms, such as posts or tweets, which may cause Leads to be generated, and will be considered as valid. Users are solely responsible for compliance with all laws and regulations governing their interactions with the Service, and Leads provided by the Service, including compliance with all ethics and industry best practice standards, and all federal, state and local licensing requirements.
  4. Do Not Disclose Confidential Information. Nothing submitted to this Website is treated as confidential. Because of the nature of the Internet, any and all information provided through this Website and its Service is subject to interception by third parties. You acknowledge that disclosure of electronic communications sent through the Website and its Service may occur. Therefore, you should not disclose any privileged, confidential and/or specific information regarding matters for which you are using the Website or its Service. Specific information to avoid disclosing includes, by way of example only, names of persons, businesses, business plans or ideas, trade secrets, and specific facts that would readily identify private, confidential, or non-public information in any way whatsoever.
  5. Conflicts of Interest. Users are solely responsible for investigating conflicts of interest between the Service, the User, other Service Users, and/or any third parties. If any conflicts of interest exist, it is User's sole responsibility to address them or terminate any relationship harmed by a conflict of interest. User agrees to hold Service harmless and not liable for any losses, damages, or any negative impact whatsoever caused by conflicts of interest. You agree not to damage Service by activating ad campaigns which directly compete with Service during the time in which you have an open and active order, and understand that doing so significantly impedes Service's ability to fulfill your order and creates a conflict of interest which is a violation of terms and may result in termination of Service without refund. Users understand and agree that the Service may have other Users also buying Leads in the same product category, and that the Service may distribute Leads at Service's sole discretion, and price Leads at Service's sole discretion, including allocating more Leads to some Users than others, and charging different rates to different Users.
  6. Limited License; Permitted Uses. You are granted a non-exclusive, non-transferable, limited revocable license (1) to access and use the Website and its Service strictly in accordance with these Terms and Conditions of Use; (2) to use the Website and its Service solely for internal, personal, non-commercial purposes; and (3) to print out discrete information and search results from the Service solely for internal, personal, non-commercial purposes, provided that you maintain all copyright and other notices contained therein.
  7. Restrictions and Prohibitions on Use. Your license to access and use the Website and its Service are subject to the following restrictions and prohibitions on use. You may not (1) copy, print (except for the express limited purpose permitted by the Limited License paragraph above), republish, display, transmit, distribute, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Website, Service or any information or materials retrieved there from; (2) use the Service or any other materials from the Website to develop, or as a component of, an information storage and retrieval system, database, infobase, or similar information resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism; (3) create compilations or derivative works of the Service or any other materials from the Website; (4) abuse the Service by submitting "fake," "test," or "sample" lead forms, either directly yourself or via third parties, on Service's lead generation websites. This may damage other Service Users by causing them to be charged for invalid leads, which may cause loss of revenue, damaged reputation, bad reviews or other damages. Submitting lead forms is a violation of terms and may result in termination of Service; (5) use the Service or any other materials from the Website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of Provider or any third parties; (6) remove, change, or obscure any copyright notice or other proprietary notice or terms of use contained in the Website; (7) make any portion of the Website or Service available through any timesharing system, service bureau, the Internet, or any other technology now existing or developed in the future; (8) remove, disable, defeat or change any functionality or appearance of the Website; (9) decompile, disassemble or reverse engineer any Website software or use any network monitoring or discovery software to determine the site architecture; (10) use any automatic or manual process to harvest information from the Website; (11) use the Website or Service for the purpose of gathering information for or transmitting (a) unsolicited commercial email; (b) email that makes use of Provider's name or trademarks, including in connection with invalid or forged headers, invalid or nonexistent domain names, or other means of deceptive addressing; and (c) unsolicited telephone calls or facsimile transmissions; (12) use the Website or Service in a manner that violates any state or federal law regulating commercial email, facsimile transmissions or telephone solicitations; and (13) export or re-export the Website or any portion thereof, or any software available on or through the Website, in violation of the export control laws and regulations of the United States.
  8. Policy on Unsolicited Commercial Email. Provider does not authorize the use of the Website or its Service for purpose of gathering information for or transmitting unsolicited commercial email over the Internet to Subscribers or other third parties. Internet email sent to or through Provider's computer systems or to Subscribers or other third parties containing invalid or forged headers, invalid or non-existent domain names or other deceptive addressing is deemed counterfeit; the sending or attempt to send counterfeit email to or through the Provider's computer systems is strictly prohibited. Email that is relayed to or through the Provider's computer systems from a third party's mail servers without permission of such third party, or which employs a similar device to hide the real source of the email is also strictly prohibited. Provider prohibits anyone from sending email to or through its computer systems that violates these Terms and Conditions of Use. Provider prohibits the harvesting of email addresses from the Website for the purpose of sending unsolicited commercial email.
  9. Intellectual Property Rights. Except for the limited license contained in the Limited License paragraph above, nothing in these Terms and Conditions of Use grants or should be construed to grant any licenses or rights, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You agree that all right, title and interest (including all copyrights, trademarks, service marks, patents and other intellectual property rights) in this Website, its Service and their content and any software used in connection with the Website and the Service are owned by Provider, its licensors, or Subscribers, as applicable. Except as expressly authorized by Provider, you agree not to modify, sell, distribute or create derivative works based on the Website, its Service, or any related software, in whole or part.
  10. No Solicitation. You shall not distribute to any persons or entities identified via the Website or its Service any content or material containing solicitations or advertising of any kind without the express prior written permission of the Provider. All Users are prohibited from soliciting employment from prospective clients through the Website or any of its interactive features, excluding employment for the specific case the potential Client has named in the Service's lead submission form. In interactive forums made available through this Website if any, you may discuss or recommend third-party Websites, goods or services, so long as you have no financial interest in and receive no direct or indirect benefit from such Websites, products or services, or the recommendation of such. In no event may any person or entity solicit any Subscribers/Users/Clients or create a directory of service providers through this Website or with data retrieved from this Website.
  11. Registration or Submission of Personally Identifiable Information. Certain sections of this Website may require you to register or submit personally identifiable information. If this is requested, you agree to provide Provider with accurate, complete information, using your real name and accurate information. Each registration or submission is for your personal use only, unless specifically designated otherwise on the page where the information is requested. For those sections of the Website requiring registration, if any, Provider does not permit (a) any other person to use the registered sections under your name; or b) access through a single name being made available to multiple users on a network. You are responsible for preventing unauthorized use. If you believe there has been unauthorized use, you must notify Provider immediately by contacting the Provider at the address listed in the Privacy Policy.
  12. License of Your Content to Provider. By uploading content to or submitting any materials for use on the Website, you grant (or warrant that the owner of such rights has expressly granted) Provider a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or developed at any time in the future.
  13. Linking to the Website. You may provide links to this Website, provided (a) you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Website and (b) you discontinue providing links to this Website immediately upon request by Provider.
  14. Third-Party Content. Third-party content may appear on this Website or may be accessible via links from this Website. Provider shall not be responsible for and assumes no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, adult content or profanity in the statements, opinions, representations or any other form of content contained in any third-party content appearing on the Website. You understand that the information and opinions in the third-party content represent solely the thoughts of the author and is neither endorsed by nor does it reflect the belief of Provider. You agree to abide by any terms, conditions and intellectual property rights of such third parties.
  15. Advertisers. This Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website is accurate and complies with applicable laws. Provider will not be responsible for the illegality of or any error or inaccuracy in any advertiser's or sponsor's materials.
  16. License of Your Content to Provider. By uploading content to or submitting any materials for use on the Website, you grant (or warrant that the owner of such rights has expressly granted) Provider a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or developed at any time in the future.
  17. Linking to the Website. You may provide links to this Website, provided (a) you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Website and (b) you discontinue providing links to this Website immediately upon request by Provider.
  18. Third-Party Content. Third-party content may appear on this Website or may be accessible via links from this Website. Provider shall not be responsible for and assumes no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content contained in any third-party content appearing on the Website. You understand that the information and opinions in the third-party content represent solely the thoughts of the author and is neither endorsed by nor does it reflect the belief of Provider. You agree to abide by any terms, conditions and intellectual property rights of such third parties.
  19. Advertisers. This Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website is accurate and complies with applicable laws. Provider will not be responsible for the illegality of or any error or inaccuracy in any advertiser’s or sponsor’s materials.
  20. Digital Millennium Copyright Act – Notification of Alleged Copyright Infringement. Provider has registered an agent with the United States Copyright Office in accordance with the terms of the Digital Millennium Copyright Act (the “Act”) and avails itself of the protections under the Act. Provider reserves the right to remove any content or links that allegedly infringe another person’s copyright. Provider will terminate, in appropriate circumstances, any Subscriber or User accounts that might exist with respect to Provider’s system or network who are repeat offenders of another’s copyright. Notices to Provider regarding any alleged copyright infringement should be directed to the contact information listed in this Website Privacy Policy.
  21. Representations and Warranties. You represent and warrant that (i) you will provide true, accurate and complete information as may be requested or required to use the Service; (ii) you will not permit third parties to use your email address, or use third parties’ email addresses, in connection with your use of the Service; (iii) you will not use the Service in any manner or for any purpose that violates any local, state, national, or international laws or regulations, or that infringes the intellectual property or privacy rights of others and (iv) you will not use the Service to transmit unsolicited commercial email or any information or materials that are unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise similarly objectionable as determined by Provider in its sole discretion.
  22. Errors, Corrections and Additions. Provider does not represent or warrant that the Website or its Services will be error-free, free of viruses or other harmful components, or that defects will be corrected. Provider does not warrant or represent that the information available on or through the Website will be correct, accurate, timely, or otherwise reliable. Provider may make improvements and/or changes to its features, functionality or content of the Website at any time and may add additional services to the website. All additional services shall be covered by these Terms and Conditions of Use as part of this Website.
  23. Disclaimer. THE WEBSITE AND ITS SERVICE IS PROVIDED ON AN “AS IS” BASIS. PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT REGARDING THE WEBSITE, ITS SERVICE AND THEIR CONTENT. PROVIDER DISCLAIMS ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF OR ANY WAY RELATED TO (A) ANY ERRORS IN OR OMISSIONS FROM THIS WEBSITE, ITS SERVICE AND THEIR CONTENT, INCLUDING BUT NOT LIMITED TO TECHNICAL INACCURACIES AND TYPOGRAPHICAL ERRORS, (B) ANY THIRD PARTY WEBSITES OR CONTENT THEREIN DIRECTLY OR INDIRECTLY ACCESSED THROUGH LINKS IN THIS WEBSITE OR ANY THIRD PARTY COMMUNICATION DIRECTED TO YOU FROM ANY THIRD PARTY DIRECTLY OR INDIRECTLY IN CONNECTION WITH THIS WEBSITE OR ITS SERVICE, INCLUDING BUT NOT LIMITED TO ANY ERRORS IN OR OMISSIONS THEREFROM, (C) THE UNAVAILABILITY OF THIS WEBSITE OR ANY PORTION THEREOF, (D) YOUR USE OF THIS WEBSITE OR ITS SERVICE, OR (E) YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH THIS WEBSITE.
  24. Limitation of Liability and Damages. PROVIDER SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM THE WEBSITE OR ITS SERVICE, FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR ITS SERVICE OR FROM THESE TERMS AND CONDITIONS OF USE. PROVIDER SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES) IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH (A) THE USE OF OR INABILITY TO USE THE WEBSITE, ITS CONTENT; OR ITS SERVICE AND (B) YOUR PARTICIPATION IN INTERACTIVE AREAS OF THE WEBSITE INCLUDING BUT NOT LIMITED TO BLOGS, CHAT ROOMS, MESSAGE BOARDS OR EMAIL FORUMS AND (C) THESE TERMS AND CONDITIONS OF USE. TO THE EXTENT THIS LIMITATION ON LIABILITY IS PROHIBITED, PROVIDER’S SOLE OBLIGATION TO YOU OR ANY THIRD PARTIES FOR ANY AND ALL CLAIMS OR DAMAGES SHALL BE LIMITED TO $1.00 (USD).
  25. Waiver and Release. You hereby waive, release, acquit and forever discharge any and all claims, demands, losses, injuries, liability, or damages of any kind and nature, against Provider, its parents, subsidiaries, affiliates, and its and their directors, officers, employees and agents, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with your use of the Service, any disclosure of information resulting from your use of the Service, and any conflict of interest, ethical violation, or any alleged malpractice by any service provider or contractor you contact through the Service.
  26. Indemnification. You are solely liable for any content, messages or other information you transmit, provide or upload to the Website. You agree to indemnify and hold Provider, its parents, subsidiaries, affiliates, officers, employees and agents, harmless from any claims, demands, actions, and judgments, including reasonable attorneys’ fees and costs, made by any third party, including a Subscriber, relating to or arising out of: (i) your use of the Website or its Service; (ii) any interaction or transaction between you and a Subscriber; (iii) your breach of these Terms and Conditions of Use; (iv) your violation of any rights of a third party.
  27. Termination. Provider may terminate your use of the Website or its Service immediately at any time and without notice if you breach any provisions of these Terms and Conditions of Use, misuse the Website or its Service in any way, or use the Website or its Service in any way that interferes or interrupts the proper use of the Website or its Service by others. Provider may also terminate your use of the Website or its Service at Provider's sole discretion for cause or convenience at any time. Provider will have sole discretion over issuance or denial of full or partial refunds. Misuse of the Service may cause irreparable harm to Provider, for which monetary damages will not be a sufficient remedy. As a result, in addition to any other remedies, Provider will be entitled to injunctive relief to prevent misuse of the Service.
  28. Remedies for Violations. Provider reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions of Use, including but not limited to the right to block access from a particular Internet address to any of the Provider’s Websites and their features.
  29. Unlawful Activity. Provider reserves the right to investigate complaints or reported violations of our Terms and Conditions of Use and to take any action we deem appropriate, including but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.
  30. Governing Law, Jurisdiction and Non-Waiver. These Terms and Conditions of Use are governed by and construed in accordance with the laws of the State of Wyoming and any action arising out of or relating to these terms shall be filed only in state or federal courts located in Sheridan County, Wyoming, or the correct legal jurisdiction within Wyoming, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such action. The failure of either party to enforce any rights hereunder shall not constitute a waiver of any terms or conditions of these Terms and Conditions of Use.
  31. Privacy. Your use of the Website is also subject to Provider’s Privacy Policy, which you link to by clicking here: Privacy Policy.
  32. Modifications to Terms of Use. Provider reserves the right to change these Terms and Conditions of Use at any time. Updated versions of the Terms and Conditions of Use will appear on this Website and are effective immediately. You are responsible for regularly reviewing the Terms and Conditions of Use. Continued use of the Website after any such changes constitutes your consent to such changes. Provider will not provide Users notice of any kind when Terms and Conditions are updated.
  33. Severability of Provisions. These Terms and Conditions of Use incorporate by reference all notices and disclaimers contained on the Website and constitute the entire agreement between you and Provider with respect to access to and use of the Website. If any provision of these Terms and Conditions of Use is found unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.
  34. Non-Assignment. These Terms and Conditions of Use are not assignable or transferable and may not be sublicensed by you without Provider’s prior written consent. Provider may assign this Agreement in whole or in part. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and Conditions of Use.
  35. Lead Pricing. User understands and agrees that lead pricing is subject to change at any time, excluding for leads users have already paid for, in which case pricing is locked in for that specific order, unless there is a mutual agreement on a pricing or structual change. Search engine advertising costs fluctuate substantially due to market factors, and can increase rapidly for popular keywords, therefore Service reserves the right to change lead pricing at its sole discretion. The Service pays for advertising on a "pay per click" model and strives to efficiently balance cost-effective bids with lead volume. Therefore Users who request a significant increase in lead volume may have to pay a significantly higher price per lead, as Service may have to significantly increase per lead advertising costs to generate higher lead volume. Users will always be informed of price changes before time of purchase. Leads may select multiple project categories when filling out our form. Lead pricing is based upon category, with some categories priced at higher rates. In cases where Leads select multiple case categories, Users will be charged for the highest priced category selected by Lead.
  36. Lead Validity and Replacement. Any lead delivered to User which is deemed invalid will be replaced by another lead of equal value at no cost. Leads may be classified as invalid if they have provided no valid way to make contact, typically meaning they have provided a non-working phone number, which we can verify does not work. All other reasons for replacement must be stated on the lead form, and will not be based on what the lead says on a call or in person. For example, if a lead puts on an intake form that they are looking to begin a renovation project within a month, but when User calls them on the phone, they claim they are just looking for pricing and/or info and do not intend to start a project anytime soon, this will not be grounds for replacement. Reasons for replacement are: Disconnected or out of service number (must have error message), prank/spam, or wrong number, any of which must be stated on the lead form itself to qualify. While we will replace invalid leads as described above, all sales are final and no full or partial refunds will be issued under any circumstances, including payments made for leads which have not yet been delivered. While Leads are exclusive, many will contact multiple service providers via their own research, and we make no representation whatsoever that Leads will not communicate with any other service providers whom they may independently contact. While we will replace leads that qualify for replacement, reports of invalid leads will be investigated by Service to determine validity. We will not replace any leads unless we can verify they are invalid, and will not replace leads based solely on statements from Users. We reserve the right to terminate services temporarily or permanently, without advance notice or refund, if User is determined to be filing false invalid lead reports. We reserve the right to report any User to appropriate agency for any illegal or unethical behavior such as attempting to defraud Service, making false or misleading claims to payment processors or via online postings, or other actions.
  37. Lead Delivery and Payment. Leads are delivered from Service to User by email, or, upon User request, may be delivered via another method. Lead delivery is guaranteed by email, unless Service can show User's email was non-operational at the time of lead delivery, such as a "bounced email", in which case no replacement lead will be owed. If lead delivery by another method fails, such as an SMS text failed delivery, or CRM posting failure, the lead is still considered valid as long as User has received the lead via email. Leads will not be generated for any User until such time as payment has been received by Service. Certain payment methods may delay this process without advance notice. Payments are considered received upon funds receipt within our bank account or merchant account with a payment processor. Upon receipt of payment, Service will move to create and/or begin an advertising campaign to generate leads for User. While this is typically done within 1 business day of receipt of funds, we cannot guarantee ads will begin running within a specific time frame due to factors out of Service's control. If any custom work relating to site design, intake form customization, CRM integration, or other custom work is performed, this will cause delays of unknown periods of time, which will not be grounds for refund. Search engine advertising accounts may require review and approval, which can last an unknown amount of time. Approved advertising accounts and/or campaigns may also be paused for review by the search engine companies at any time, for any reason, at their sole discretion. Communications with search engine company staff may be limited to online chat, or phone calls which may have language and/or general communication issues, or where we receive incorrect information from staff, which may slow the resolution of any issues that are preventing ads from running. In cases of unusually long delay, Users may apply for a refund if they have not received a lead within 30 days after Service has received funds, the outcome of which is at Provider's sole discretion. Lead delivery volume may be small for Users who select solely to receive leads for categories which have low search volume or low interest in hiring a service provider, or limited geographic areas, or have paid a price per lead that requires Service to keep advertising bids to a low level. Search volume is out of Provider's control. Advertising campaigns take time to generate enough data to optimize, causing lead delivery for new Users to at times be slow or absent for the first thirty to ninety days after receipt of funds. Provider does not guarantee leads will be generated or delivered within any specific amount of time and will not cancel services or issue refunds for any reason relating to lead delivery taking an extended period of time. Delivery of valid leads from Service to User is typically completed within a short time after the lead form submission has been received by Service, from time to time delivery may be delayed, typically in cases where a manual review of the lead is required before delivery, or errors with the realtime delivery system, all of which will still be considered valid leads.

  38. Refund & Cancellation Policy

    We are committed to providing our clients with exceptional service. However, it is important to note that once a payment is made for any of our services, it is non-refundable. This includes, but is not limited to, any initial setup fees, ongoing service fees, project fees, or any other charges associated with the services provided by our company.

    Cancellation Policy

    If an order or service engagement is canceled at any point by the client for any reason, please be aware that there will be NO REFUNDS of any amounts already paid. Cancellation of services may result in the forfeiture of any payments made. This policy is in place to cover the costs incurred by our company in the initial stages of project planning, resource allocation, and other preparatory actions taken to deliver our services.

    Discretionary Considerations

    While our policy is firm, we understand that every situation is unique. In exceptional circumstances, the decision to provide a refund or partial refund will be at our sole discretion. However, clients should assume that the standard policy of no refunds will apply in most situations.

    Acknowledgment

    By engaging our services and making payment, clients acknowledge and agree to this NO-REFUND policy. We advise our clients to carefully consider their needs and the terms of this policy before proceeding with any service or payment.

    Chargebacks

    If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

    Cancellation Notification

    All cancellations must be made in writing or via email to help@homecontractorleads.com, and require a 30-day notice. Cancellation requests will only be processed if made by the initial authorizing party and if received in writing or via email. Once a cancellation request is made, it is the initial authorizing party's responsibility to ensure that we are in receipt of the cancellation notification.

    We reserve the right to disable and/or terminate a user's account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

Home Contractor Leads LogoGet Started
Email Us: help@homecontractorleads.com
ResourcesPrivacy PolicyTerms & ConditionsCookie PolicyRefund PolicyDo Not Sell My Info
MenuHomeAboutFAQContact Us